1$ booking facility is only available for passengers paying with Credit Cards. The same facility is not available on Paypal payment option because of complication involving payment processing and invoicing.
Infant and Child Seats are only available in Minivans. Sedans cannot have child seats at the moment due to space constraints.
There are maximum luggage restrictions depending upon the capacity and safety limits of the vehicle you choose.
Hourly Bookings are available upto 20 miles only. If you need a vehicle for longer drives please try other booking options like Door to Door service or Long Distance Service
You may cancel a service 4 hours prior to the service time. There will be no refunds for cancellation when requested less than 4 hours before the service starts Full charge on Credit Card. Cancellations / Modifications to existing reservations are only considered if via email or our cancellation / modification system. Phone requests will not be entertained.
For all Airport Pick-Up and Drop services a two way toll will be charged as per Airport Authority rules and fees we have to bear.
In case of Snow Storms or heavy snowfall we might have to cancel the service. The passengers will be refunded the amount in that case.
For long distance services the toll charges and parking fee may differ based on passenger preferred routes and activities on the way. In such case the extra charge will be payable in Cash to the driver or will be charged via credit card after the service.
On public holidays an additional Holiday surcharge of $10 will be charged irrespective of the service.
We charge a gratuity of 20% on all services.
Night charges of $10 will be levied between 2200 hours and 0400 hours.
Cancellations & No Shows:
All trips cancelled within 3 hours scheduled pick up time in Massachusetts will be charge full fare.
All trips cancelled within 6 hours scheduled pick up time outside of Massachusetts will be charge full fare.
All no shows will be charged a full fare.
Wait Time :
Non airport pick ups: after grace period of 15 minutes elapsed, waiting time will apply
Domestic Arrivalls: after 30 minutes grace period elapsed, waiting time will apply
International Arrivals: after 60 minutes grace period elapsed, waiting time will apply